At Dr Razeena’s Family Dental Care, we are committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our clinic, use our services, or interact with our website.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Date of Birth
- Gender
- Address
- Email Address
- Phone Number
- Emergency Contact Details
- Insurance Information (if applicable)
Medical Information
- Dental and Medical History
- Treatment Records
- X-rays, Photographs, and Diagnostic Reports
- Prescription Information
- Payment and Billing Details
Website Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Website Usage Data
- Cookies and Analytics Data
2. How We Use Your Information
We use your information to:
- Provide dental consultations and treatments.
- Maintain accurate patient records.
- Schedule and manage appointments.
- Communicate appointment reminders and treatment updates.
- Process payments and insurance claims.
- Improve our services and patient experience.
- Comply with legal and regulatory requirements.
- Respond to inquiries and customer support requests.
3. Consent
By providing your personal information and using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Where required by law, we will obtain your explicit consent before collecting or processing sensitive health information.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information with:
- Authorized dental professionals involved in your treatment.
- Diagnostic laboratories and imaging centers.
- Insurance providers for claim processing.
- Payment service providers.
- Government authorities or regulatory bodies when legally required.
- IT service providers assisting with clinic operations under confidentiality agreements.
5. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
These measures include:
- Secure patient record systems.
- Password-protected databases.
- Restricted staff access.
- Regular security monitoring and updates.
6. Data Retention
We retain patient records and personal information for as long as necessary to:
- Provide healthcare services.
- Meet legal and regulatory requirements.
- Resolve disputes and enforce agreements.
Records may be retained for periods required under applicable healthcare and medical record retention laws.
7. Cookies and Website Tracking
Our website may use cookies and similar technologies to:
- Enhance website functionality.
- Analyze website traffic.
- Improve user experience.
You can choose to disable cookies through your browser settings; however, some website features may not function properly.
8. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Withdraw consent where applicable.
- Restrict or object to certain data processing activities.
To exercise these rights, please contact us using the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing any information.
10. Children’s Privacy
We provide dental services to children with the consent and involvement of parents or legal guardians. We do not knowingly collect personal information from minors without appropriate parental or guardian consent.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any updates will be posted on our website with the revised effective date.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:
Dr Razeena’s Family Dental Care
Address:Ground floor, H&M complex Near Bus stop Kumaranasan, Junction, Kaloor – Kadavanthara Rd, Kochi, Kerala 682017
Phone: 070129 81299